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Privacy Policy

Effective: 6 October 2025
Last Updated: 6 October 2025

Learn how we collect, use, and protect your personal information.

1Introduction

Virtual Showroom ("the App") is a product owned and operated by Delos Digital Media Pty Ltd ("we," "our," "us"). The App enables automotive dealers to manage, publish, and respond to customer reviews and social content across Google Business Profiles and Facebook Pages.

We comply with:

Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
Notifiable Data Breaches (NDB) scheme under the Privacy Act
Google API Services User Data Policy (including Limited Use)
Meta (Facebook) Platform Terms and Community Standards
2Information We Collect
Account Information: Name, email, dealership name, business address, phone.
Platform Credentials: OAuth tokens and permissions granted via Google and Facebook. We do not store raw passwords.
Content Data: Reviews, responses, posts, images, and related metadata.
Usage Data: Device/browser data, IP address, logs, and analytics.

Where reasonable, you may choose not to identify yourself or may use a pseudonym (APP 2), except where we are legally or contractually required to deal with identified individuals.

3How We Use Information
To operate and improve the App.
To publish verified Google reviews to Facebook Pages and Google Business Profiles as authorised by you.
To provide centralised review management and response tools.
To enable multi-page Facebook posting for dealerships.
To ensure security, prevent misuse, and maintain compliance with Google and Facebook policies.
To communicate necessary service updates and provide support.

We do not sell or rent personal data and we do not share data with advertisers.

4Sharing of Information
Google/Facebook APIs: Only as necessary to perform authorised actions.
Service Providers: Hosting, analytics, and support under confidentiality and data-protection obligations.
Legal/Protection: When required by law or to protect rights, safety, or security.
5Google API Compliance

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use. We only use Google user data to provide or improve user-facing features. We do not allow humans to read such data except with your consent, for security/abuse prevention, or where required by law. We do not share or use it for advertising, and we store only the data necessary for the stated purpose.

6Meta (Facebook) Compliance

Our use of Facebook data follows the Meta Platform Terms and Community Standards. We request only the permissions necessary to provide functionality. You may revoke access at any time via Facebook.

Facebook Data Deletion

You may delete Facebook-related data by:

Removing Virtual Showroom via Facebook Settings → Apps and Websites;
Requesting deletion directly within the App at https://www.virtualshowroom.delosdigital.com.au/privacy; or
Sending an email to Operations@delosdigital.com.au with the subject line "Facebook Data Deletion Request."

Requests will be actioned promptly.

7Data Retention

We retain information only as long as needed for the stated purposes or to meet legal obligations. Dealer content and logs are deleted within 30 days of account closure; backups within 90 days. OAuth tokens can be revoked at any time; revocation may disable features until re-authorised.

8Security

We apply industry-standard safeguards including encryption in transit and at rest, role-based access controls, audit logging, and annual security reviews. No method of transmission or storage is entirely secure.

9Data Breach Notification

If an eligible data breach occurs, we will promptly assess it and, if required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB scheme.

10Your Rights

You may request access, correction, or deletion of your personal information at any time.

Contact: Operations@delosdigital.com.au

Postal: [Insert Business Address Here]

We will respond within 30 days. If you are not satisfied, you may contact the OAIC:

Website: oaic.gov.au
Phone: 1300 363 992
11International Transfers

Where data is processed outside Australia (e.g., United States, Singapore), we take reasonable steps to ensure APP-compliant protections. A current list of sub-processors is available on request.

12Children

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

13Updates

We may update this Policy periodically. Material changes will be posted with a new "Last Updated" date.

Contact Information
Postal: [Insert Business Address Here]
OAIC: oaic.gov.au • Phone: 1300 363 992